Effective Date: 2 June 2026

Master Cleaners Australia (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth).

Information We Collect

When you interact with our website or request our services, we may collect:

Name
Company name
Email address
Phone number
Property address
Service requirements
Billing information
Any information you provide through contact forms, emails or phone calls

We may also collect non-identifiable information, including:

IP address
Browser type
Device information
Pages visited
Website usage data
Cookies and analytics information

How We Use Your Information

Your information may be used to:

Provide quotations and cleaning services
Respond to enquiries
Schedule appointments
Improve our services
Send service updates
Process payments
Meet legal obligations
Send marketing communications where you have opted in

You may unsubscribe from marketing communications at any time by contacting us at support@mastercleaners.com.au.

Cookies

Our website uses cookies to improve your browsing experience and understand website performance. Cookies help us analyse traffic, personalise content and improve website functionality.

You can disable cookies through your browser settings; however, some website features may not function correctly.

Third-Party Services

We may use trusted third-party providers, including:

Google Analytics
Google Ads
Meta (Facebook & Instagram)
CRM software
Payment providers
Website hosting providers

These providers may collect information in accordance with their own privacy policies.

Disclosure of Information

We do not sell your personal information.

We may disclose information to:

Employees
Contractors
Service providers
Professional advisers
Government authorities where required by law

Data Security

We take reasonable measures to protect your information from unauthorised access, loss or misuse through secure systems and industry-standard security practices.

Access and Correction

You may request access to, or correction of, your personal information by contacting us.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

Master Cleaners Australia

Phone: 1800 11 22 34

Email: support@mastercleaners.com.au

Website: https://mastercleaners.com.au